Most of our products come with free standard shipping to all countries. However, some items may require a shipping fee if standard shipping is not available.

For those products, as well as for customers who prefer faster delivery, we offer Express Shipping, which varies depending on the item:

• Express shipping costs range from $5 to $30, depending on the product and destination.
• The exact shipping fee will be calculated at checkout based on your selected items.

For more details, please check the shipping information on the product page and our shipping policy before completing your order.

• Standard Shipping: Orders typically arrive within 7-14 days, though in some cases, they may arrive sooner depending on your location.
• Express Shipping: Delivery times vary based on the carrier and destination, ranging from 2 to 7 days.

Once your order is shipped, you will receive a tracking number to monitor its progress in real-time.

Processing time is separate from shipping time and typically takes 24-48 hours. We aim to fulfill and ship all orders as quickly as possible to ensure timely delivery. You’ll receive a notification once your order has been shipped!

Yes, we ship worldwide to 127 countries. Check our shipping policy for more information

You can read about our return/exchange policy on our Refund Policy.

You have 30 days from the date you receive your order to return an item. Please ensure the product is unused, in its original packaging, and in the same condition as when you received it.

After the 30-day period, we may not be able to accept returns, but feel free to contact us for any special considerations.

Once we receive your returned item, please allow 5-7 business days for us to process your refund. The refund will be issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take an additional few days for the funds to appear in your account.

For most returns, customers are responsible for the return shipping cost. However, if the item is damaged, defective, or we made an error with your order, we will cover the return shipping.

Please contact our customer support team if you believe your return qualifies for free return shipping.

We accept the following payment methods:

• Credit & Debit Cards: Visa, MasterCard, American Express, and Discover.
• PayPal
• Apple Pay
• Google Pay

All transactions are securely processed to ensure your personal and payment information is protected.

Yes, it is completely safe to make payments on our website. We use industry-standard encryption and secure payment gateways to protect your personal and financial information. Our website is SSL certified, meaning all data shared during checkout is securely transmitted. You can shop with confidence knowing your information is protected.

There are several reasons why a payment may be declined:

• Insufficient funds in your account or on your card.
• Incorrect payment details entered (e.g., wrong card number or expiration date).
• Payment processor issues: Sometimes the payment gateway experiences temporary outages.
• Bank or card issuer restrictions: Your bank or card provider may block the transaction for security reasons.
• Billing address mismatch: If the billing address you entered doesn’t match the one on file with your card issuer.

If your payment was declined, we recommend checking your payment details, ensuring there are enough funds, or contacting your bank or card issuer for more information. If the issue persists, feel free to reach out to our customer support team.

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Sales tax is applied based on your shipping address and local tax laws. For customers in the US, we charge sales tax according to your state’s requirements. If applicable, the sales tax will be calculated and displayed at checkout before you complete your order. If you're located in a region where sales tax is not required, you won't be charged tax.

To apply a discount code or promotion:

1. Go to the checkout page.
2. Enter your discount code in the "Promo Code" field.
3. Click "Apply" to have the discount reflected in your order total.

Make sure to enter the code exactly as shown. Some promotions may have specific terms or restrictions, so be sure to review them before applying.

Once your order has been shipped, you’ll receive a tracking number via email. You can use this tracking number to check the status of your delivery on the carrier’s website. Additionally, you can track your order through our website on Track Orders page

If you haven’t received your tracking number yet, please check your spam or junk email folder as it may have been filtered there. If it’s not in your email, don’t worry—processing and shipping can take 24-48 hours, and tracking numbers are usually sent once your order is on its way.

If you still haven’t received it after that time, feel free to contact our customer support team, and we’ll be happy to assist you.

Once an order has been shipped, we’re unable to change the delivery address. However, if you notice an issue with your address before your order has been processed, please reach out to our customer support team as soon as possible. We’ll do our best to update the address before the order leaves our warehouse.

If your order is already in transit, we recommend contacting the carrier directly to request a delivery change, if possible.

If your tracking shows "Delivered" but you haven't received your package, here are a few steps to take:

1. Check with neighbors: Sometimes packages are delivered to a nearby address.
2. Check your delivery area: Look around your doorstep, porch, mailbox, or any other area where the package might have been left.
3. Contact the carrier: Reach out to the delivery carrier (e.g., UPS, FedEx, USPS) for more details about the delivery.
4. Wait a bit: Occasionally, packages are marked as "Delivered" a little early and may show up within a day or two.
5. Contact customer support: If you still cannot locate your package, contact our customer support team, and we’ll help you investigate the issue.

Please have your tracking number ready when you reach out for faster assistance.

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Yes, you can still track your order even if you didn’t create an account. Once your order is shipped, you’ll receive a tracking number via email. You can use that number to track your package on the carrier's website. You can also use our website and our Track Orders page

If you ever need help with tracking, feel free to reach out to our customer support team with your order details!

You can reach our customer support team through the following methods:

• Email: Send us a message at support@vivretta.com and we'll respond as soon as possible.
• Contact Form: Visit our [Contact Us page] and fill out the form with your inquiry.
• Phone: Call us at +1 (954) 886-1914 during business hours.
• Social Media: You can also reach us through our social media channels on Instagram and TikTok, and we'll be happy to assist you.

Our team is here to help, so don’t hesitate to get in touch!

Our customer support team typically responds within 24-48 hours on business days. If you contact us on weekends or holidays, please allow a little extra time for a response. We strive to assist all inquiries as quickly as possible and appreciate your patience!

Yes, we offer live chat support! You can chat with our customer service team in real-time by clicking on the chat icon on our website. Our team is available during business hours and is ready to assist you with any questions or issues you may have.